Shipping Policies

Shipping Rates 

All orders have a $5 flat rate standard shipping fee. All orders with a minimum of $25 ship free.

Processing Time

All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday. 

Domestic Delivery Time - Standard Shipping

Orders shipped to the U.S. can be expected within 5-8 business days. Please note standard shipping does not include weekends and holidays. Muertolandia is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

We do not ship packages internationally. We apologize for the inconvenience.

Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories

Standard shipping and can be expected in 5–14 business days or less.

United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS.

Freight Forwarders

Dermstore doesn't ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.

Out of Stock

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (elrey@muertolandia.com).

In accordance with U.S. federal holidays, our warehouse will be closed on the following days:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day